CUSTOMER CARE
Hi, #MiraDoll!
It's a top priority to provide the best customer service to every customer. If you have any questions, please review the FAQ section here. The answer could be found there or in the Policy section here. If not, you can always reach out directly using the form below. I'll be sure to get back to you within 48 hours.
Have any questions or concerns?
We’re always ready to help!
Please complete the fields provided to send us a message or you can email us directly at
PRIVACY POLICY
At Mira On The Wall Boutique, one of our main focuses is on the privacy of our customers. The information that we collect to complete your purchase ensures that we can contact you if needed. By using our website, you agree to the Privacy Policy as detailed here.
RETURNS/ EXCHANGE
Thank You for your business. If for any reason, you are not pleased with your purchase, we will gladly issue store credit in the amount of the item's current value. At this time, we do not offer refunds of any monetary value. Please feel free to contact us prior to your purchase if assistance is needed on sizing or styling. We'll be more than happy to assist.
For more details on our Retrun & Exchange policy, please click here
SHIPPING
DUE TO COVID-19, THERE HAVE BEEN SOME MINOR SHIPPING DELAYS
Please allow 3-7 business days for items to be received. Once items are packaged, items will be mailed via USPS. Please verify shipping information at the time of checkout for accuracy. While we will work with you on lost packages, we are not responsible for packages being delivered to the incorrect address.
FAQ
What size should I order?
Some of our items run true to size while other items may run a bit bigger or smaller depending on the brand. There are some size details listed in the description, however, if that doesn't help, please reach out to us using this form
The item I wanted is out of stock. Now what?
Oh no! I hate when that happens. Occasionally we will restock items that are highly requested. Let us know what item you're interested in and the size, and we'll see what we can do ;-) click here
Do you have a physical location?
We do not currently have a standing location, however, we do appear at many of the local pop-up events to display our items. Be sure to follow us on social media to know about the next event.
What payment methods are accepted?
All major forms of payment are accepted along with the installment options of Affirm or AfterPay.
How do I track my order?
Once your item has been shipped, you will receive an email notification with the tracking number and order details. That number will update you along the way. You may even be able to sign up for text alerts for your package.
What are your delivery options?
Currently, all of our orders are hand-delivered or shipped via USPS, UPS, & FedEx standard shipping.